Sometimes fixing things isn't always done by the book.

We had a client bring in a coupon and ask if we'd still honor it. He said he knew it was old, so he understood if we wouldn't. As I stood there holding this relic, I asked him: Do you know how old this is? He said: I don't know. I'd guess I've had it about 10 years or so. Oh no my friend. It's been longer than that. Let's do some forensics! We'll start at the top. "Our Welcoming Gift" These went out in gift baskets sent by the now defunct ad company Community Survey (bottom

lol client change (get it) We're putting a conditional hold on taking new clients First of all we'd like to say that we hope this is only a temporary problem. But as we are getting two and three weeks out in the busy season, we have to do something to protect the people that have been coming in here for decades. We're hoping to renovate / restaff over the next couple of years in order to improve throughput, but in the mean time, we're slowing things down to better focus on t

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